Terms and Conditions

 

Thank you for choosing Belgravia Dermatology. Please take a moment to review our Terms and Conditions below.

About Us

Belgravia Dermatology is the trading name for Belgravia Dermatology Ltd (Registered in England No 10623430, Registered address Normanby Gateway, Lysaghts Way, Scunthorpe, North Lincolnshire, United Kingdom, DN15 9YG.

Our Services

‘ We’ , Belgravia Dermatology Ltd, offer private dermatology and aesthetic medicine services. As such, a recommendation for an intervention or other treatment will not be given if this is contrary to the expert opinion of the consultant.

Deposits

A £50 deposit is required to secure a booking for either a consultation or treatment.

Aesthetic Consultations

The £50 deposit can be used towards the cost of treatment, if treatment has been recommended and you are suitable and is undertaken within 8 weeks of the consultation. The deposit can not be used against the purchase of products.

Dermatology consultations

The fee for dermatology consultations is £250, and the remaining balance is due at the end of the consultation.

Changing appointments

We will need to know by 10am on the working day before your appointment if you wish to change you appointment. Failure to rearrange your appointment by 10am on the preceding working day will result in a loss of your deposit. If an appointment has been changed more than twice, we reserve the right to retain the deposit.

Cancelling appointments

We will need to know by 10am on the working day before your appointment if you wish to cancel your appointment, and we will provide you with a refund of your deposit of £25. Failure to cancel your appointment by 10am on the preceding working day will result in a loss of your deposit.

Non attendance

Failure to attend for your appointment will result in loss of your deposit.

Fees and Payment

You agree to pay for the services that we have provided to you, as per the fee schedule on our website. Prices for other items of services which are not listed will be quoted at your consultation.

Payment should be made by debit card, credit card or in cash at the end of the consultation. If paying by cash, please ensure the correct amount is given as our staff do not carry change. We do not accept payment by cheque.

Arriving for your Appointment

Please arrive at least 10 minutes in advance for your appointment so that the necessary paperwork can be completed. If you arrive late, the amount of time available with the doctor will be reduced accordingly. If you arrive more than 10 minutes late then the doctor may not be able to see you as there will be a knock on effect to the patient who follows you. In this case, the doctor will try to see you if it is possible at the end of the session, or you may be asked to rebook for another date.

Liability

Belgravia Dermatology Ltd will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to you. It is your responsibility to ensure that you provide us with all relevant medical details at each consultation or treatment. We will not be liable for any damage that occurs as a result of your failure to disclose such details. You agree to comply with all instructions and/or recommendations given to you by, or on behalf of, Belgravia Dermatology Ltd regarding your care.

Referrer / GP

Your consultant will inform your GP and your referrer of your consultation or treatment unless specifically requested by you.

Insured Payments

We work with the major UK medical insurance companies. We will invoice your insurance company directly if you provide us with complete details of your scheme, policy number and pre-authorisation number. Please be advised that insured patients are liable for full payment as the contract to provide services is with the patient, and not the insurance company. You must therefore inform your insurance company of consultations and surgery which you organise with us and confirm you have adequate cover. If your insurer declines to settle your invoice in part or in full, then any shortfall or lack of cover will be due from you. If you are unsure, we recommend you contact your insurer for advice before scheduling any services with us. We will adhere to the fee schedules set by the major insurance companies and details may be obtained directly from the individual insurance companies. These fees may differ to the fee schedule which we have for self-funding patients.

We do not have billing arrangements with international insurance companies except for BUPA Gloabal and AXA PPP International. For other international policies, you are advised to proceed as a self funding patient with us and obtain reimbursement from your insurer if you are eligible to do so.

Sponsored Patients

A sponsored patient is required to settle their account on the day of the appointment, as per the arrangements for a self-funding patient, by debit card, credit card or in cash. A guarantee of payment, or any other payment arrangement, is not accepted.

Late or Returned Payments

Interest on overdue invoices is applied at a rate of 8% a year plus the reference rate and is applicable once 14 days have elapsed following consultation or treatment. Belgravia Dermatology Ltd reserves the right to charge a £10 administration fee for late or returned payments in addition to reasonable debt recovery costs incurred.

Refunds

Refunds are not provided.

Fraud and Debt Collection

Information may be disclosed to others, including debt collection agencies, with a view to recovering any unpaid debts or other costs. Where we instruct debt collection agencies, you may become liable for any additional costs incurred.

Online shop and purchase of products

You are advised consult your doctor or pharmacist if you are unsure about using a particular product purchased from this website. You should make sure that you carefully read all product packaging and labeling prior to use.

Secure Shopping / Payment Options

We accept all major credit and debit cards registered to a UK address. Your credit/debit card transaction is safe and secure when you place your order online at our website. We do not therefore store records of credit/debit card details as all transactions are processed by the secure systems at Stripe.

If you wish to make payment with a credit or debit card which is not registered to a UK address then please contact us by telephone on +44 (0)20 7112 8622 and we will be able to take payment over the telephone.

Delivery

We make every effort to dispatch your order as soon as possible. Please allow 1 to 2 business days to process and dispatch your order. Your order will be sent to you by Royal Mail First Class Signed For delivery. Delivery is available to the UK and is free.

Cancelling or Changing Your Order

Once placed, orders cannot be directly amended or cancelled online. 
If you want to change or cancel your order after it’s been placed, please e-mail us on or call our on +44 (0)20 7112 8622 between the orders of 9am – 5pm (GMT), Monday – Friday. Please be sure to have your order number with you.

Please note that changes and cancellations to orders cannot be made if we are not notified within a reasonable time before items are dispatched to you. If items have already been dispatched then you will need to go through our returns process.

Returns, Exchanges & Refunds

In line with UK regulations, you have the right cancel an order up to 7 working days from the day after which the goods are received. If you wish to cancel an order written notice of this cancellation must be received by us by e-mail.

Returning Your Purchase

If for any reason you’re unhappy with your purchase, you can return it to us in its original condition, (unopened), within 7 days of and we will issue a full refund for the price of the goods, or exchange for items of the same value. In the case of items shipped as gifts to others, we will gladly exchange them for items of the same value.

We cannot accept the return of a product if it has been opened and used. If an item has been opened and used we will only accept the return if the product is found to be faulty. If you’re returning an item because it’s faulty, damaged or sent to you in error (these must be in unopened condition) we will refund the delivery charges incurred in returning the item to us. Any replacement items will not incur additional delivery charges.

If you are returning an item because of any reason other than it being defective or damaged, we will not refund the return delivery costs. 
  
This does not affect your statutory rights as a consumer.

We recommend that proof of postage is obtained for returned items, and would also recommend that items are returned using a traceable service such as Royal Mail Signed For (Recorded) or Special Delivery.

Returns must be accompanied by a copy of the return slip. Refunds and exchanges are typically processed within 2 weeks of receipt.

Refunds

Refunds will be made in the original form of payment only to the original purchaser within 30 days (as required by law).

If the full order is returned for a refund, any points earned on products originally purchased and any special offer loyalty points awarded for placing an order will be voided from Your Account.

Rest of the world

We are unable to deliver to the rest of the world from the online shop but will be happy to do so, if required. You are advised to telephone us so that we can provide you with a quote for international delivery.